We’re aware of an issue affecting Elucidat

Incident Report for Elucidat

Resolved

This incident has been resolved.

Posted Apr 15, 2026 - 09:10 BST

Update

We are continuing to work on a fix for this issue.

Posted Apr 14, 2026 - 15:47 BST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 13, 2026 - 14:51 BST

Investigating

We are currently experiencing delays in parts of our learner analytics service.

This will be affecting how ‘up to date’ your learner analytics is, and may be affecting some API integrations, such as webhooks or xAPI.

We’re looking into it as our highest priority and will publish updates as soon as we know more.

No data has been lost - and you should see your integrations catching up as soon as the issue is resolved.

We apologise for any inconvenience caused.

Learner Analytics:delayed

Posted Apr 13, 2026 - 14:50 BST

This incident affected: Learner Analytics.